CP Plus | Taking Control

With British motorways experiencing higher levels of traffic each year, it is important that motorists are able to use motorway service stations for a well-earned rest break.

CP Plus is the provider of parking management services to Roadchef, a company that operates 20 motorway service stations across Britain, who typically receive 60 million visitors every year and it is their job to make sure that the two hour maximum stay is enforced effectively. The Highways Agency insists that service stations make parking available for motorway users; therefore long term parking has to be kept to a minimum.

CP Plus have been working closely with Roadchef for the last 11 years and in order to tackle the problem of long term parking, they have used the traditional car parking enforcement techniques. However, with the advancement of technology in the field of car parking management, CP Plus have been able to introduce technology such as Automatic Number Plate Recognition systems to further enhance the high quality of their services. Another aspect of parking management that CP Plus undertake for Roadchef at their motorway service stations is managing the different facilities connected with a site.  CP Plus makes sure that parking areas for HGVs and coaches are used properly and HGVs are able to have long stay parking for a fee, enabling them to have overnight stays.

cp plusAs well as managing the parking at motorway service stations, CP Plus have been tasked with managing the 400 space parking facilities at Darlington College, which presents its own set of challenges.

Darlington College wished to change from a free parking system to one with a small fee to cover the cost of management services and they turned to CP Plus, with their expertise in the parking industry, for the solution. The low cost and high demand for parking spaces meant that CP Plus had to come up with a system of managing the demand.

To satisfy the charging requirements of Darlington College, CP Plus implemented a staged tariff over the life of the contract of seven years, helping to keep the car parking charges low. Further control of car parking was achieved by CP Plus with the introduction of a secure pass and registration system making sure that only legitimate users were able to park on the site.

Darlington College were grateful to CP Plus for sorting out the teething problems which were encountered in the early stages and for the effectiveness of the CP Plus operators who work the site.

CP Plus secures five-year contract with High Speed 1 | CP Plus

CP PlusCP Plus was recently appointed to manage the High Speed 1 station car parks, which are located at St Pancras International, Ashford International and Ebbsfleet International. Ebbsfleet is the biggest of the three car parks; it is also one of the busiest in the entire country, with thousands of vehicles passing through it every day.

The site has just over five thousand spaces, and is made up of four surface level cars parks. Its primary function is as a base for commuters who reside Kent. CP Plus, who signed a five year management contract, will be responsible for ensuring that customer satisfaction is maintained on site. This could be quite difficult at times, as significant changes are to be made to the car parks in order to accommodate a new motorist community. However, if anyone is up for the challenge, it’s CP Plus.

The primary goal which the team at CP Plus have, in regards to the Ebbsfleet site, is to maintain a highly functional and efficient car park. With this in mind, CP Plus will be providing motorists with the opportunity to pre-book their parking spaces on the internet. This site already has an ANPR system installed, as well as pay on foot services. A customer kiosk is also to be added to the car park, so as to improve customer service, and CP Plus is considering introducing other customer initiatives, such as car washing facilities and valet parking.

Ashford International has a total of eighteen hundred spaces and is made of up two surface car parks as well as a multi-storey building which contains six floors. CP Plus intends to maintain a high quality service at this site by implementing 24/7 management, and by offering pay on foot systems. Furthermore, CP Plus will be providing asset and facilities management services, which are to include forecourt maintenance, vegetation control and general repairs.

St Pancreas International has three hundred and fifty spaces, within a multi-storey building. Its pay on foot services have been integrated with an Automatic Number Plate System, and CP Plus also provides a cleaning service. The car park is open twenty four hours a day, so as to ensure that train users who arrive late at night, or early in the morning, can easily access their vehicles. All three of these sites are to have barrier-less ANPR systems installed by CP Plus, so that payment and booking methods used by customers are flexible and easy to use.

CP Plus to work with Dalkeith on redevelopment strategy | CP Plus

Established twenty two years ago, CP Plus began its life as a tiny company with just three clients. But due to its employees’ knowledge and experience, CP Plus quickly earned itself a reputation as one of the top car park operators in the country. Today, CP Plus manages a total of three hundred and fifty car parks and employs over four hundred people. Working in several different sectors, CP Plus is the top car park management company for motorway service station operators, as well as the NHS.

cp plusCP Plus understands that each of its clients is unique, and so aims to customise its service to fit the requirements of individual businesses. The CP Plus parking services include everything from car park technology and parking enforcement, to car park, security and facilities management. Over the years, the team at CP Plus have developed an amazing client list; they now work with many of the leading companies in the UK, providing them with car park services which enhance their businesses.

Recently, CP Plus won a five year contract with Dalkeith Council, which means that it will now be providing car park management services to this town. As part of their contract, the staff at CP Plus will be working on the two main car parks (St Andrews and North Wynd) which were, up until this point, being managed by the council. Both car parks will undergo refurbishments, in order to make them more efficient and easier for drivers to use. CP Plus will also be improving security and customer service at these car parks, by installing kiosks. In addition to this, they will be repairing potholes, and improving the existing pay and display machines.

Gavin Povey who works at CP Plus as the Head of Development, noted that he and the rest of the staff were delighted when they heard that they had won the contract to manage the Dalkeith Council car parks, particularly given how strong the competition was. Povey noted that the tendering process was lengthy and at times, they were unsure as to what the outcome would be. However, he stated that he and his team are very confident that they will be able to provide the council with the best parking solutions, and added that they would be working closely with them throughout the course of the refurbishment.