CP Plus | Taking Control

With British motorways experiencing higher levels of traffic each year, it is important that motorists are able to use motorway service stations for a well-earned rest break.

CP Plus is the provider of parking management services to Roadchef, a company that operates 20 motorway service stations across Britain, who typically receive 60 million visitors every year and it is their job to make sure that the two hour maximum stay is enforced effectively. The Highways Agency insists that service stations make parking available for motorway users; therefore long term parking has to be kept to a minimum.

CP Plus have been working closely with Roadchef for the last 11 years and in order to tackle the problem of long term parking, they have used the traditional car parking enforcement techniques. However, with the advancement of technology in the field of car parking management, CP Plus have been able to introduce technology such as Automatic Number Plate Recognition systems to further enhance the high quality of their services. Another aspect of parking management that CP Plus undertake for Roadchef at their motorway service stations is managing the different facilities connected with a site.  CP Plus makes sure that parking areas for HGVs and coaches are used properly and HGVs are able to have long stay parking for a fee, enabling them to have overnight stays.

cp plusAs well as managing the parking at motorway service stations, CP Plus have been tasked with managing the 400 space parking facilities at Darlington College, which presents its own set of challenges.

Darlington College wished to change from a free parking system to one with a small fee to cover the cost of management services and they turned to CP Plus, with their expertise in the parking industry, for the solution. The low cost and high demand for parking spaces meant that CP Plus had to come up with a system of managing the demand.

To satisfy the charging requirements of Darlington College, CP Plus implemented a staged tariff over the life of the contract of seven years, helping to keep the car parking charges low. Further control of car parking was achieved by CP Plus with the introduction of a secure pass and registration system making sure that only legitimate users were able to park on the site.

Darlington College were grateful to CP Plus for sorting out the teething problems which were encountered in the early stages and for the effectiveness of the CP Plus operators who work the site.

CP Plus | Guarding the Future

CP Plus is one of the UK’s leading providers of car park management services and has built up an operation covering 350 car parks, employing in excess of 400 people. CP Plus started up in 1991 with just 3 clients and has reached the position it enjoys in the parking industry today by ensuring not only the high quality of the parking management services they offer, but also the high quality of CP Plus staff.  In addition, CP Plus makes sure that they are on the cutting edge of the parking industry by keeping abreast of developments and new technology in their field. This approach of looking to the future is part of the reason that CP Plus are so successful today.

cp plusBy keeping up with the new technology available and by using their considerable industry insight and expertise, CP Plus are able to provide tailor made car park management and security solutions that suit each client’s individual requirements.

Having technology is one thing, but fully understanding how it works is what really matters, and CP Plus engages in comprehensive training with their staff to make sure that the car park management technology they employ is used properly and effectively.

CP Plus also understand that car park management technology is constantly being upgraded, changed and developed and also understand the importance of keeping up to date with those changes. CP Plus also believes that the best way of offering client’s the best available parking solution to meet their requirements can be achieved by using the very latest in car park management technology.

However, CP Plus are committed to providing clients with the best possible car park management solutions that are appropriate to their individual circumstances. Therefore, CP Plus never uses car park management technology, simply for the sake of it.  If technology isn’t needed on a particular site, CP Plus will employ traditional car park management techniques.

The types of technology available in the CP Plus arsenal include on-site parking enforcement through live feeds, GPS based patrol logging system, online permit management systems, mobile phone and internet based payment systems, Automatic Number Plate Recognition (ANPR) and an integrated ANPR buggy.

All the car park management technology that CP Plus uses can add real value to the services on offer. CP Plus research new car park management technology and will only use technology which they know works and also adds benefits, rather than just using it because it is ‘the latest thing’.

CP Plus | Ahead of the Field

It is very true that it is impossible to go forward whilst standing still, and therefore, CP Plus are constantly reviewing new developments and technologies in the car park management services industry to maintain their position as one of the leading providers of car park management services in the UK.

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CP Plus saw an opportunity just over 20 years ago to enter the parking industry with an innovative business plan to provide a service that the NHS were very much in need of. After expanding into the private sector, CP Plus now employs more than 400 people and manages 350 car parks. CP Plus has gained ISO 9001:2008, which covers their procedures and operations and also have BS standard accreditation in managed guarding, CCTV operations and vetting and screening procedures. Through their continued commitment to staff, including comprehensive training programmes, CP Plus has gained Investors in People status. Maintaining high standards is important to CP Plus and this is reflected in the quality of their services and the staff that implement them.

CP Plus is the number one car park management provider for the NHS and Roadchef motorway service stations and has achieved this status by being responsive to their client’s needs. CP Plus have never believed in a one size fits all solution to car park management and always involve their clients in making the right decisions based on the CP Plus expertise and their own requirements.

CP Plus believes that car park management technology is the way to take the industry into the future, but will only use car park management technology that works and adds value to the car park management services they offer. If a client’s individual set of circumstances indicate that traditional car park management techniques are more appropriate, CP Plus will not use car park management technology just for the sake of it and will provide the client with the best possible and most appropriate car park management services that suit their requirements.

Recent success stories for CP Plus in 2013 include the retention and expansion of the British Land contract with a focus on facilities management, being appointed to manage the car parks for High Speed 1′s stations for the next 5 years, which include Ebbsfleet Internationl, Ashford International and St Pancras International and being selected to manage the Southbank Centre car parks.

CP Plus Goes Above and Beyond the Call of Duty to Manage and Maintain Car Parks

Car parks are normally taken for granted by those utilising them, until things begin to stop functioning or begin to deteriorate. Extensive maintenance and upkeep are required to keep car parks in a respectable working order. CP Plus is a leading car park management company that understands all the requirements for keeping car park customers happy and they are taking the necessary steps to provide comprehensive car park services to their clients who include motorway service operators, local authorities, developers, English Heritage, retailers and NHS Trusts.

Many car park companies summon outside contractors to fill in potholes, replace broken signs, repaint fading lines, etc. However, CP Plus has taken such situations into their own hands and has made moves to use its more than 20 years of car park management experience to provide most services required to keep their client’s car parks in top shape and providing excellent customer service.

Besides the above mentioned tasks, CP Plus has also grown to provide light bulb replacement and deep cleaning of car park areas as part of their core services. Car park landscaping, replanting, weeding and other property maintenance services have also been incorporated into their offered services. CP Plus believes that clean and nicely presented surroundings make a big difference in the overall good experience of parking customers.

CP PlusWhen surfaces of car parks managed by CP Plus deteriorate, the company brings in surface refurbishment contractors that are professionally equipped to resurface simple or multi-level car parks. CP Plus also oversees car park upgrades and provides advice, layouts, materials, fee gathering and security equipment, signage and other necessities. While refurbishments are in process, CP Plus ensures that operations continue with the least amount of disruption possible.

Dealing with adverse weather conditions is another element with which CP Plus is well acquainted. Winters, in particular, can be severe across the UK with snow and ice presenting particularly challenging problems. However, CP Plus has devised effective strategies to deal with winter weather that include de-icing and snow removal. The company stockpiles salt, spreads grit, removes snow and other necessary winter weather services.

The main objective of CP Plus is to provide the best car park management service in the UK, by delivering the highest level of quality and commitment. CP Plus helps to protect the customers that utilise their clients car parks, often relying on Met Office services to provide them with early freeze warnings so that car park surfaces, entryways and footpaths are adequately prepared beforehand to resist ice build up.

CP Plus Given Ashford and St Peters Foundation Trust Car Park Duties

Management of the Ashford and St Peters Foundation Hospitals Trust has been awarded to CP Plus over other competitors. The Trust went to in-house management of their car park sites in 2006 after a 2000-2005 management by CP Plus. However, increased problems with traffic congestion prompted them to return to an outside management company with CP Plus being chosen again.

One of the main reasons for the Trust turning over car park management to CP Plus was that they installed a barrier system and other renovations. However, congestion of traffic increased beyond the barrier, due to motorists parking in the undesignated areas. Because authorisation by the Trust is not allowed for the issuing of Parking Charge Notices, they had to return to a company (CP Plus) that could have access to DVLA data, in order to effectively enforce parking and bring the situation back under control.

CP Plus has reformulated parking policy for the Ashford and St Peters Foundation Trust car park sites as well as installing proper signage so that the facilities are British Parking Association compliant under their existing Code of Practice. Security Industry Association (SIA) licensed CP Plus staff members have also been assigned to the areas in order to help enforce parking regulations.

Gavin Povey, the Head of Development at CP Plus, said that it was an credit to our staff having the company’s value recognised by the Ashford and St Peters Foundation Trust since CP Plus had handled car park management for them before. Povey added that CP Plus was well capable of effectively handling continued service to the Trust by both managing and enforcing the Trust’s car parks.

CP Plus CP Plus might also be able to apply other of their professional and innovative solutions to the Trust’s car parks. The company provides such services as car park and facilities management, security management, state of the art car park technology and parking enforcement. Parking solutions provided by CP Plus can be custom tailored to fit the needs of any client.

CP Plus has grown from a small company with only three clients starting out in 1991 to one of the most sought after car park management companies in the UK. The company now manages more than 350 car parks owned by various companies, some of which are leading names in the country.