CP Plus was recently appointed to manage the High Speed 1 station car parks, which are located at St Pancras International, Ashford International and Ebbsfleet International. Ebbsfleet is the biggest of the three car parks; it is also one of the busiest in the entire country, with thousands of vehicles passing through it every day.
The site has just over five thousand spaces, and is made up of four surface level cars parks. Its primary function is as a base for commuters who reside Kent. CP Plus, who signed a five year management contract, will be responsible for ensuring that customer satisfaction is maintained on site. This could be quite difficult at times, as significant changes are to be made to the car parks in order to accommodate a new motorist community. However, if anyone is up for the challenge, it’s CP Plus.
The primary goal which the team at CP Plus have, in regards to the Ebbsfleet site, is to maintain a highly functional and efficient car park. With this in mind, CP Plus will be providing motorists with the opportunity to pre-book their parking spaces on the internet. This site already has an ANPR system installed, as well as pay on foot services. A customer kiosk is also to be added to the car park, so as to improve customer service, and CP Plus is considering introducing other customer initiatives, such as car washing facilities and valet parking.
Ashford International has a total of eighteen hundred spaces and is made of up two surface car parks as well as a multi-storey building which contains six floors. CP Plus intends to maintain a high quality service at this site by implementing 24/7 management, and by offering pay on foot systems. Furthermore, CP Plus will be providing asset and facilities management services, which are to include forecourt maintenance, vegetation control and general repairs.
St Pancreas International has three hundred and fifty spaces, within a multi-storey building. Its pay on foot services have been integrated with an Automatic Number Plate System, and CP Plus also provides a cleaning service. The car park is open twenty four hours a day, so as to ensure that train users who arrive late at night, or early in the morning, can easily access their vehicles. All three of these sites are to have barrier-less ANPR systems installed by CP Plus, so that payment and booking methods used by customers are flexible and easy to use.