CP Plus | Taking Control

With British motorways experiencing higher levels of traffic each year, it is important that motorists are able to use motorway service stations for a well-earned rest break.

CP Plus is the provider of parking management services to Roadchef, a company that operates 20 motorway service stations across Britain, who typically receive 60 million visitors every year and it is their job to make sure that the two hour maximum stay is enforced effectively. The Highways Agency insists that service stations make parking available for motorway users; therefore long term parking has to be kept to a minimum.

CP Plus have been working closely with Roadchef for the last 11 years and in order to tackle the problem of long term parking, they have used the traditional car parking enforcement techniques. However, with the advancement of technology in the field of car parking management, CP Plus have been able to introduce technology such as Automatic Number Plate Recognition systems to further enhance the high quality of their services. Another aspect of parking management that CP Plus undertake for Roadchef at their motorway service stations is managing the different facilities connected with a site.  CP Plus makes sure that parking areas for HGVs and coaches are used properly and HGVs are able to have long stay parking for a fee, enabling them to have overnight stays.

cp plusAs well as managing the parking at motorway service stations, CP Plus have been tasked with managing the 400 space parking facilities at Darlington College, which presents its own set of challenges.

Darlington College wished to change from a free parking system to one with a small fee to cover the cost of management services and they turned to CP Plus, with their expertise in the parking industry, for the solution. The low cost and high demand for parking spaces meant that CP Plus had to come up with a system of managing the demand.

To satisfy the charging requirements of Darlington College, CP Plus implemented a staged tariff over the life of the contract of seven years, helping to keep the car parking charges low. Further control of car parking was achieved by CP Plus with the introduction of a secure pass and registration system making sure that only legitimate users were able to park on the site.

Darlington College were grateful to CP Plus for sorting out the teething problems which were encountered in the early stages and for the effectiveness of the CP Plus operators who work the site.

CP Plus | Ahead of the Field

It is very true that it is impossible to go forward whilst standing still, and therefore, CP Plus are constantly reviewing new developments and technologies in the car park management services industry to maintain their position as one of the leading providers of car park management services in the UK.

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CP Plus saw an opportunity just over 20 years ago to enter the parking industry with an innovative business plan to provide a service that the NHS were very much in need of. After expanding into the private sector, CP Plus now employs more than 400 people and manages 350 car parks. CP Plus has gained ISO 9001:2008, which covers their procedures and operations and also have BS standard accreditation in managed guarding, CCTV operations and vetting and screening procedures. Through their continued commitment to staff, including comprehensive training programmes, CP Plus has gained Investors in People status. Maintaining high standards is important to CP Plus and this is reflected in the quality of their services and the staff that implement them.

CP Plus is the number one car park management provider for the NHS and Roadchef motorway service stations and has achieved this status by being responsive to their client’s needs. CP Plus have never believed in a one size fits all solution to car park management and always involve their clients in making the right decisions based on the CP Plus expertise and their own requirements.

CP Plus believes that car park management technology is the way to take the industry into the future, but will only use car park management technology that works and adds value to the car park management services they offer. If a client’s individual set of circumstances indicate that traditional car park management techniques are more appropriate, CP Plus will not use car park management technology just for the sake of it and will provide the client with the best possible and most appropriate car park management services that suit their requirements.

Recent success stories for CP Plus in 2013 include the retention and expansion of the British Land contract with a focus on facilities management, being appointed to manage the car parks for High Speed 1′s stations for the next 5 years, which include Ebbsfleet Internationl, Ashford International and St Pancras International and being selected to manage the Southbank Centre car parks.

Parking Payment Methods | CP Plus

When faced with the decision of which parking payment methods should be implemented, it is very important to determine what you as the property or business owner want to achieve. CP Plus recommends that business and property owners should define whether they want to achieve. Once such objectives are identified, the various solutions available can be explored.

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The pay on exit method is a self-supporting payment solution that enables motorists to pay a parking fee when exiting the parking facility. Payments can be made at allocated pay stations by means of a credit card or cash. This method of payment is highly effective as it ensures that payment is received for the parking whilst it deflects any abuse of the parking facilities.

CP Plus can advise on the use of prepaid online portals in order to manage the the car parking facilities. This system is generally available at airports and operates on the principle that motorists pay in advance for their parking. The parking facilities are monitored by means of automated number plate identification technology that immediately identifies such vehicles that have already paid.

The CP Plus pay by phone system enables drivers of vehicles to use a credit card to pay for parking by means of mobile text messages or telephone calls. This method is beneficial as customers do not have to carry change on their person to pay for parking.

Mobile payments for parking are very similar as the pay by phone method; the difference being that payments are conducted by means of smartphone equipped with the CP Plus online application. Many motorists find this method more appealing.

The advancement of modern-day technology has allowed for the wave-and-pay process to be implemented in certain sectors. The system enables customers to wave their credit cards or smartphones over payment points whereby the full payment is deducted from the customers’ linked bank account. CP Plus believes that this method is sure to become a general method of payment for many parking fee transactions that do not exceed £10.